We offer a 100% satisfaction guarantee on all Bloom Farms x PAX Pods.
Due to California regulations, any exchange or refund on a cannabis purchase must be performed at the original place of purchase.
If you’re unable to complete an exchange where you bought it, please send us an email with the following information:
- Name of the business where it was purchased
- Approximate date of purchase
- Product type with strain name
- Batch number (BN) located on the back or bottom of the package
- Photo(s) of the cartridge and details of the issue you’re experiencing
When assistance with a return/exchange is needed, we appreciate your patience during the process, which can greatly vary in resolution time depending on the individual dispensary or delivery service.